Tuesday 11 August 2015

COMPARATIVE CRITIQUE OF TWO RESEARCH PROJECTS


FIFTH BLOG ENTRY

From the blogger’s desk

Researchers of media studies are always on the lookout for new information. As a result, they find themselves searching for new solutions that will help them better understand their most prominent terrain of enquiry namely the (mass) media. The said task(s) can be achieved by embarking on a carefully implemented process that will investigate media centric issues as these are related to, and experienced by society. The research process is a sure enough way of achieving the processes of enquiry and learning. However, this post will not embark on its own research process per se but will engage itself in providing a comparative critique on two already embarked upon research projects. This will be done by addressing each (although not every) step in the research process and determine whether these have been realised and clearly illustrated in the research projects concerned. What follows is a hopefully acceptable attempt at providing a fair and educational critique of the research projects in question here.  

Research project one

Public service broadcasting now and in the future- audience attitudes. A report plus research appendix by Human Capital.

TITLE

The research’s project title is concisely and clearly stated as to what has been explored and reported on. The title is further indicative of the time frame(s) that public service broadcasting was explored in and the implications this might have for future similar fashioned research projects. Public service broadcasting was explored and reported on as it is implemented and further viewed both “now and in the future”. Who’s views did the research project focus on as a point of enquiry, one might ask. It is the audiences’ views and attitudes that were the primary focus in this research project. By virtue of the project’s title, one is immediately acquainted with the purpose and scope of the overall research project. As a consequence of that, the research project is accurately described by its title, in other words, a focal point has been established by the title (see blog entry four). From the title also, I might add, the reader is informed about who exactly conducted and compiled the research report. This is obviously important for referencing and verification purposes and I believe it must be stated from the onset as it has been done here.  

ABSTRACT

From the information suggested by the title, it is deducible that the research project dealt with audiences and their views on public service broadcasting. The abstract of the project now goes a little deeper in that provides details of the workshops that were conducted. It is explained in the abstract that these workshops consisted of participants and these were separated into two groups namely deliberative and quantitative respectfully. This is just some of the information that was given in the abstract but it is safe to say that it is representative of the research project. It is here where one finds the tabling of audiences’ attitudes and preferences where public service broadcasting (PSB) is concerned. Although, this part of the report could have been shortened and some of the information included here could have been included in later sections. Overall, the abstract is representative more so because it can be seen that the main source(s) of information were indeed the audience as the object of analysis.

INTRODUCTION

The purpose of this research project is to gather information, from the perspective of the audience, on the functioning of public service broadcasting and plurality. This is clearly stated in the introductory part of the report. In the same vein, the purpose of the report can also be taken to be a problem statement which by employing the techniques of research can be solved. In not so many words though, these techniques are revealed in this section as in depth interviews and survey research. The report further goes on to explain how the said techniques will be utilised and motivation is provided for their suitability. In an important sense, the usage of the said techniques attest to the purpose of the research project and made this to be more clear and attainable. Notable for me though is that too much information is already given in what is said is said to be just an introduction. By this I mean that it is here also where one is made aware of the research objectives and methodology. It is obviously recommended to mention these but not in so a delved upon manner as it was done here. Further elaboration could have been allocated their own section. However, the purpose of the research project was made, as they say, crystal clear. Notable also is that in the introduction one is informed that the research project was actually embarked upon so as to inform the BBC’s submission of Ofcom’s second review of public service broadcasting which, at the time, was currently underway. This represents a significant piece of information, one that was not, in not so many words at least, disclosed in the abstract of this project. Aside from that, the information given in both the abstract and the introduction is quite similar.   

STATEMENT OF THE PROBLEM

Whenever stating a problem statement it is always advisable to provide a brief amount of history or background information as to how it came about. Although there was much information in this project but one is informed that an agreement was reached. This led to an establishment of a research endeavour that was commissioned by the BBC executive to Human Capital of conducting an audience research. From this, one is led to the problem statement without actually calling it that. In the same vein, this report is really more about finding out the hidden views and opinions of participants that it is about solving a particular problem. As a result, one can safely assume, from the report itself, that the ‘problem’ was that audience’s opinions about public broadcasting was not known by the BBC and this, in their view, needed to be researched or looked into. This was not explicitly introduced in the report. It only calls one to deduce it as I have done so myself. That said, the problem in the report was not properly introduced and even if it was it was not put in such a manner that one can clearly identify it as a problem.  

PURPOSE OF THE STUDY

(Human Capital 2008:5) of the report includes a layout of a number of research objectives that the research aimed to understand. It is worth noting here that by using the word understand it immediately connotes that the research was interpretative in nature. That said, the reason for conducting the study was explained in that it aimed at understanding the attitudes and perceived views of audiences on particular aspects. One of these being the perceived importance of public service broadcasting and its deliverance, attitudes to new potential sources for funding, and the perceived role of the internet in delivering public service aims, to name but a few. The purpose of the study is also hinted in the title of the report and, as a result, these two (purpose and title) both speak of an exploration of audience’s attitudes. This was determined by using research methodologies that are, as mentioned above, qualitative and interpretive in nature. A logistical reason for conducting the research was also explained in the report. This being that the initial idea of an audience research came with the BBC executives as a way of finding out people’s reception of the services that they, as a broadcasting entity, offer.

THE RESEARCH QUESTION

The author(s) of this report do not necessarily have a research question, at least not one that is overtly stated. However, in the report one is provided with the purpose or research objectives of the research. The purpose is to understand and as a result determine audiences’ attitudes about public service broadcasting as it is now and as it will be in the future. This can be said to be the overriding task of this report and the overall research project. For the purpose of the discussion, one can attempt to restate the purpose of the research into a question. A research question of this kind might go something like, what, in the opinion of audiences, does the future of public service broadcasting look like? A question that can be coupled with that can be, what indications do we have presently that might lead to those future prediction(s)?

These questions and many others that might accompany them are, in one way or the other, justified to the scholarly community. The same can be said about the purpose of the overall research project. Reason for this is that such a research undertaking and the conclusions derived to thereafter can be of much scholarly interest to media studies researchers. One of the branches of research in media studies is media audiences. So, a research project of this kind is based on an aspect that media studies scholars find most interesting and relevant. As a branch of research, media audiences is embarked on as a way of determining the hidden preferences (tastes) that people have when interacting and making sense of certain media products. In this particular case, the researchers wanted to determine audiences’ specific use of broadcasting as one media product. Media audiences as an all-inclusive media studies aspect can be published in a major journal. Related aspects underneath that can be put in minor journals as they will be tackling issues that are part and parcel of media audiences. These aspects, one can argue, might include researching different types of audiences and their usage of different types of media, as it was done in this research project.

In this research project, the research question or rather the purpose of the project was answered. The inclusion of the actual responses by audiences about public service broadcasting attests to this. For instance, the participants were asked to define public service broadcasting and also outline its uses. Participants obliged to this and responded in kind about what they believed public service broadcasting to be and its undeniable uses. Moreover, in the report there is no mention that a similar research was conducted previously by the same or other entity, it is, therefore, not safe to assume that the responses provided in the report are universal.

LITERATURE REVIEW

The relevant literature review has not been examined in this report and even if it has, it has not been done so explicitly. A suitable literature review in this sort of research would have most probably touched on media audiences, qualitative methods such as observation and interviews, public service broadcasting trends, to name but a few. Basically, one is not privy to any section of this report that reflects on what has been already proved, or in this case understood, about public service broadcasting and audiences’ attitudes towards it. Instead, what one is made aware of is the key messages (findings) that the present study derived at. Public service broadcasting, as the overriding topic here, is looked at as it occurs now and the ways in which it may or may not occur in the future. For instance, the questions that participants in both the deliberative and quantitative groups were asked all pointed to each one’s current perceived use of public broadcasting. No literature review is provided that supports the study. However, what can be said to have led to such a study being embarked on is that it was a means by which BBC executives were going to be able to better understand their audience, and more importantly, their audience’s needs.

THEORETICAL FRAMEWORK

This research project did not include nor did it describe a theoretical framework. One is made aware of the key messages or the findings of the research and how these findings were derived at. From there on a research design is described in that two sets of groups were interviewed and asked to comment on public service aims and the like. The step whereby there is a description of the theoretical concepts on which the whole research is guided by was not explicitly explained. In any research, especially one of this kind must be inclusive of theoretical concepts that, in the most effective of ways, fulfil the said objective. There should have been included a theoretical framework in this research report. Since the whole project is qualitative and interpretative in nature, the rule is that theoretical concepts are disclosed and interpreted as the research progresses. For instance, participants were asked to point out what they felt to be the aims of public service broadcasting. Concepts such as news, education, entertainment, information, and globalisation were amongst the many that surfaced in the responses. In its defence, one can take these to form a theoretical (although not entirely) basis for the whole research.

RESEARCH APPROACH

The most openly stated justification for this research is that it will reveal the perceived attitudes that are held by people about public broadcasting. This will not only shed more light on the subject but it will the (invested) organisation to better package and deliver its services. The author(s) justifies the research by pointing out that it was task given to them by a reputable institution namely BBC. It is further argued or justified that the findings of the research will assist the BBC in delivering relevant and timeous content to its targeted audience namely the British community. Logistically speaking, the research project will also serve the purpose of a review that, at the time, was to be conducted by Ofcom about public service broadcasting. (Human Capital 2008:3) of the report explains all this and more.

The overall research necessitated the observation of people as they interact with different broadcasting media. Over and above that, the documentation of the experiences when engaging with these different media was also to be collected and interpreted. In such a situation a prominent data generation method that was employed in the research is that of participant observation. The time frame used was cross- sectional in that the participants were during a specific set amount of time. January 2008 to May 2008 to be exact was the amount of time allocated to the overall research. During this period, a total number of 126 participants were observed and their views recorded. Coupled with participant observation is that a cross-sectional survey was used to collect more data at a greater and more vast scale. With regards to sampling, a representative sample was put together and implemented. This included factors that are based on age, gender, socio-economic grade, amount of TV watched, TV platform, and internet access. The research design was appropriate in that it was going to be able to document easily and effectively the attitudes of the participants. Deliberative workshops and quantitative workshops both included a suitable and manageable amount of participants in order to come to a balanced conclusion. Quantitative workshops, in which survey research was mostly used, for instance, comprised of a total number of 4,577 online and face-to-face participants, combined.

A data collection instrument was going to prove valuable to the overall success of the research. Instruments such as recording devices, notebooks, and computer software would be very applicable in such a research project. Although not mentioned but it is safe to assume that such instruments and others like them were made use of as far as the collection of data was concerned. Speaking of, data was collected primarily by conducting workshops that included participants who, in one instance or the other, formed part of a broadcasting audience. Issues of validity and reliability were not necessarily accounted for.

ANALYSIS

As a form of analysis, participants were asked questions and the responses therein were recorded. Questions asked touched on the role of broadcasting, the key responsibilities of public broadcasters, and the most prominent aim(s) of these. These questions were asked in such a manner that researchers in this project were going to be able to find out the hidden views of audiences. Furthermore, such questions were a way of adhering to the research design namely participant observation and its requirements. For comparison sake, a similar set of questions was also posed to the group that formed the quantitative/survey research in this research. The questions used there also set out to determine audiences’ views on public broadcasting and what, according to them, makes it efficient and relevant. Responses here were also analysed in both written and table form. All of this is to say that the analytical approach used in this project proved consistent with the research design and questions.

RESULTS

To reiterate, this research project comprised of a deliberative workshop (interviews) and a quantitative survey (research survey). The aim in both these settings was to find out, as best as possible, people’s attitude towards public service broadcasting. The results were then presented clearly by using texts, tables and figures. For instance, in (Human Capital 2008:43) of the report included people’s responses about the importance of plurality outcomes. Further down, in (Human Capital 2008:44), people were asked to respond (comment on) the contribution of different players to the plurality outcomes. Plurality in this case meant the variety or unlimited viewing choice (through channels) provided by different (public) broadcasters. In both the deliberative and quantitative workshops the results were disclosed clearly in textual and tabular form. In (Human Capital 2008:44) specifically, results ranging from the choice of channels and programmes to the hearing of different points of views were presented in textual and tabular form. Overall, the results of the research project are clear, visible, and easily penetrable. Although the results, as well as the overall research project, focused on the British community only, one is made to know people’s attitudes towards public service broadcasting. The point here being that these, needless to say, cannot be taken to be universal. But for the purpose of this particular project, these results nonetheless sufficed.

Not much explanation is given on the statistics in this research report. The results are clearly presented as has just been established but not sufficiently explained. Results of the quantitative survey, for instance, one would have benefited by being explained to what these statistics mean for public broadcasting and the broader media studies field. Participants here were asked to point out five areas in which they think would be most important to have more than one broadcaster showing programmes. The results thereafter were presented (in figure 10) of the said page. But these were not explained as to how they made the overall research to be contributive to the field.  More importantly, the implications of these statistics on the British broadcasting industry were not explained.

DISCUSSION

As was established earlier that what can be taken to comprise a theoretical framework is actually people’s responses. These responses included, among others, concepts such as news, education, and globalisation. The concluding remarks therefore reflected people’s attitudes (or expectations) towards the widespread (public) broadcasting of news, education and the like. It was further (briefly) explained that young people preferred a sense of variety of channels that they expect broadcasters to provide. Older respondents were said to be more interested in programmes of high quality. Lastly, a sizable number of non-white homes in London were interested in channels that provided differing points of view. From the above points(s), one can argue that the results were, as best as possible, presented in relationship to the theoretical framework.

The (main) research question in this project concerned revealing exactly what are people’s attitudes towards public service broadcasting. Now, the manner in which the results were presented (in texts and figures) does address this research question. As one of the sub questions to the main research question, people were asked to comment on the broadcasting license fee. They were also asked to point out how they viewed the fee in relation to the services provided by the BBC. Basically, as a matter of enquiry, researchers wanted to know what are people’s perceptions on the source(s) of funding available for the successful execution of public service broadcasting. The results were presented but seldom explained by using the two methods mentioned above.

The research can obviously be considered to be a sub branch of media studies. Furthermore, the very topic being dealt with in this project namely media audiences and public broadcasting is of immense interest to the field. In this sense, one can find a correlation between the research project and the field of media studies, or at least a significant portion of it. This is deducible especially when one goes through the concluding points of the research project as these are outlined in (Human Capital 2008:67).

 

LIMITATIONS

There are no limitations that were presented in the research project. This is not to say that a research project of this kind does not have limitations but that they were not disclosed.

CONCLUSION

In the conclusion, it was found that there is a continuing strong support for public service broadcasting. This overarching point of departure was coupled with the fact that audiences duly recognised the BBC as the main provider of public broadcasting. Other broadcasting networks such as ITV1 and Channel 4 were ranked second and Five was ranked further down by audiences. Moreover, what can be said to have been a recommendation in this section of the report is that commercial broadcasters should be given enough ‘playground’ as well. These were considered by audiences to provide varied and diverse programming that can appeal to more than one segment of society. Of consequence is that media/broadcasting policymakers should see to it that commercial broadcasters get enough airtime to deliver their products (programmes) to interested audience members.

There was not any new information that was introduced in this section as all points touched on previously stated facts or findings. A conclusion, as is customary, presents one with a step by step summary of what happened and what was discovered, as a matter of course. This section started with an overall view of public service broadcasting. Thereafter, it moved to reveal the most preferred broadcasting houses or channels that people have come to rely on for news, entertainment, education, to name but a few. There was given a summary of the perceptions people had (or still have) about the license fee. This included findings that were presented in figures ranging from 13 to 31%. These figures were indicative of audience members saying that they are backing the allocation of part of the licence fee to ITV1, Channel 4 and Five. On the whole, the conclusion provides one with a careful systematic sequence of the research done and the discoveries therein.

 

 

 

 

 

 

 

Research project two

Public broadcasting in Africa: A survey. South African country report.

TITLE

The title is well put and it clearly and accurately describes the overall research project. From this title, one is immediately made aware that there will be an exploration in the form of a (research) report that will look at public broadcasting in Africa. Further, public broadcasting will be looked through the eyes of the South African media community. As one of the countries in Africa, the research project, in a narrower sense, focuses on the aims and implications of public broadcasting as these are realised (or not realised) in South Africa. Moreover, from the title as well, one can infer that public broadcasting is looked at as to how it is (or not) reflective of the space in which it occupies. As an end, one can infer that the title poses a challenge to the South African and greater African media space to be mindful of the main stakeholders of public broadcasting namely the public.

ABSRACT

The way in which issues in the abstract are outlined proves to be representative of the scope and more importantly, the aim of the research project. This part of the report does not deviate from the aim of making public broadcasting to be an active contributor to Africa’s democratic consolidation. It is disclosed in this part that such an initiative and many more like it were started in 2008 with the said aim in mind. As a result, this report came after a long carefully planned research of collecting information on regulation, ownership, and access of public broadcasting in Africa. Notably, the role of the broadcaster(s) in Africa is defined and adequately contextualised. This role encompasses issues of accountability, responsibility, and representation that African broadcasters must adhere to for the purposes of, and in accordance to democratic living. The abstract also makes one to be aware that such a research project was initiated by the Open Society Institute (OSI), Africa Governance monitoring and advocacy project (AfriMAP). In an important sense, all of this is to say that, in a nutshell, the abstract lays the past and present foundation(s) from which such a project came from. From the onset, and as suggested by the abstract, this research project would act as a guide with the end of informing participatory and transparent conduct in public broadcasting practitioners, in Africa and abroad.

INTRODUCTION

The introductory part of the report makes it quite clear that public broadcasting is the purpose of the research that was done. Not only that but this part goes further to stipulate that it is public broadcasting in an African context that is most focused on. Now, the country of interest in this report is South Africa. It is hoped, one might argue, that by looking at the South African way of public broadcasting, it might give an indication of how the said medium is done in other African countries. In this sense, the research’s objective was “to assess whether and to what extent African broadcasters create a free public space” (Lloyd et al 2010:7). Such a research and again others similar to it was conducted in other African countries namely Benin, Cameroon, Kenya, Mali, and Nigeria, to name but a few. The abstract and the introduction do not differ that much except that the introduction gives more detail into the research’s overall purpose.

The research project had an objective of turning state broadcasters into truly public broadcasters who have, among other things, the public’s best interest. Further, a declaration adopted by the African Union’s commission on Human and People’s rights (ACHPR) compels broadcasters to be truly for, and representative of the public they represent (Lloyd et al 2010: 9). In the same vein, African broadcasters must be seen, in more ways than one, to be accountable to the public. As was mentioned, the report primarily looks at the South African Broadcasting Corporation (SABC). This is done as a way of determining whether the SABC is indeed a vehicle through which the South African people can use for purposes of democracy and diversity. This focus was majorly facilitated by a civil society organisation called Save Our SABC (SOS). As a result, this research report is inclusive of the findings and recommendation that will make a realisation of the said purpose above. As a matter of course, in this introductory part it is said that the report will touch on existing regulatory and maintenance media laws eminent in the South African space. This was achieved, as said earlier, by looking at the SABC both as a (public) broadcaster and as a symbol of nation unity and building.

STATEMENT OF THE PROBLEM

What can be taken to be to have been a problem or a concern in this report is the current state of public broadcasting in Africa. Public broadcasting, at the time of writing, was seen to be lacking a proper well defined platform for its media. This is to say that Africa consists of countries that are still new in terms of democratic consolidation. As a result, Africa lacks the media space that is conducive for democratic unity. Democratic consolidation, in turn, will ensure that Africa has a public broadcasting sector that represents adequately the space it occupies. Public broadcasting in Africa as a matter of enquiry is clearly introduced in the report both as a problem and course for concern. It is further indicated that such a research report was embarked on as from 2008 as a way of re-evaluating public broadcasting in the African context (Llyod et al 2010:6). As a matter of fact, similar research undertakings and the accompanying reports have been conducted in eleven African countries of which South Africa is one of. Going back to the issue of representation, it was believed that through the successful execution of such research, Africa would and must be portrayed in a positive light. In a nutshell, this survey research report dedicated itself in determining and further combating any media centric obstacle that might hinder democratic consolidation in Africa. Finally, public broadcasting in Africa, as the report suggests, was the first point of investigation into the said problem(s).

PURPOSE OF THE STUDY

The reason for conducting the study was linked to the fact that “development and democracy cannot thrive without open and free public space” (Lloyd et al 2010:7). Over and above that, this study was put in motion as a way to assess the state of Africa’s broadcasting sector. Also as a way of assessing how it can be used to facilitate continental development. These purposes can naturally be coupled with the fact that citizens must be provided a space in where they can actively engage with policy makers, that is the government. Such active engagement can only be achieved when a certain (African) country consists of well-informed citizens. In this same vein, a well-informed citizen is one whom precise and impartial information is made available to, and given. It is now the (mass) media who must act as an active agent as concerning the adequate provision of such information. More to the point, it is African broadcasters who must, as an overriding mandate, see to it that they provide citizens with relevant and empowering information. Now, such a report also purposes to make sure that African public broadcasters are accountable to the public. Finally, it was envisaged that through this report and the findings therein public broadcasters would be made to be more mindful of their main stakeholder namely, the public.

THE RESEARCH QUESTION

The authors or researchers in this report did not have a research question per se. However, a research question or task was present although this was put more as a statement that, eventually, the research is anticipated to solve. The whole research report focused on public broadcasting and how it is utilised to bring about democratic transformation in an African context. A sub focal point to that was to determine how the broadcasting sector particularly in South Africa is set up to achieve the said purpose. The SABC, as a result, is inspected by looking at “its organisation, its finances, its policies, and the content it offers (Lloyd 2010:8). As an accepted research question, the said purpose can be put as, how can public broadcasters in Africa restructure their set duties to meet the requirements of democratic consolidation? A sub question to that can be put as, what policy amendment strategies can the SABC implement to create a broadcasting space that meets the needs of the public and that can achieve the ends of democracy?

The issue(s) dealt with in this report are of interest to the public and to policy makers alike. As an overarching issue here, public broadcasting is also of interest to the scholarly community and media studies scholars more especially. Reason for this is that for the most part media studies is concerned with the (mass) media and how it affects the audience and vice versa. In this sense, the authors of this report took a close inspection at public broadcasting in a way that entices scholarly interest, and hopefully, involvement. This they did by critically looking at the organisational side as well as the legislative and societal side of public broadcasting.

The report is still not yet finished and there is, according to the authors, a lot to be still added to the report and the overall subject (Lloyd 2010:8). It is therefore anticipated that once the report is finally done it can be used to inform a sizable amount of policies in the broadcasting sector, both in South Africa and in Africa as a whole.

LITERATURE REVIEW

As a matter of reviewing the literature, the researchers took a look at the apartheid system that reigned supreme in South Africa before democratic elections were held in 1994. Briefly, the April 1994 elections ended a system not only ruled by racial lines but that which practiced immense discrimination in the broadcasting sector as well. At that time, broadcasters were never accountable to the public but they merely perpetuated the interests of the (white) minority whom they served. As a result, even operational policies for broadcasting were designed to better suit the said minority (Lloyd 2010:10). As a matter of course, this report was put together in a time whereby the government has now been tasked with repairing the injustices of the past. One of these injustices being a broadcasting sector that did not practice democratic consideration for the public it is supposed to serve. This is to say that the qualities of freedom and equality must also, as with other areas of public life, be realised in matters concerning public broadcasting. Of course, the South African constitution after 1994 can be said to be a document of interest in this review and the overall research report. The authors particularly focused on chapter two that includes the bill of rights. Specific reference is thereafter made to section 15 on freedom of expression, section 16 on freedom of the press and other media, and section 32 that deals with access to information (Lloyd 2010:10).

Now, one might argue, that an undeniable link can be said to exist between the above review and the stated purpose of the report. The authors, through the employment of research methodologies, try to establish whether the overall African broadcasting sector has indeed succeeded in providing proper space for the realisation of a democratic (mass) media. More to the point, the authors attempt to find out whether the SABC as a public broadcaster is indeed facilitating democratic consolidation. Considering the issues just posed, such a literature review and many others similar to it support the need for such a study to be done and published.

THEORETICAL FRAMEWORK

What can be said to be a theoretical framework here are the sentiments attached to concepts such as equality, democracy, freedom, justice, power, and the public. These terms can be regarded as conceptual building blocks that the report seemed to be based on. Also, they form the basis on which public broadcasting in Africa is viewed against. As was mentioned, such a survey or study seeks to establish whether public broadcasting in Africa is indeed reflective of the said frameworks. Although these concepts are not defined in the report per se, they are however mentioned in such a manner that challenges the current state of public broadcasting in Africa to regroup and reshape itself.

RESEARCH APPROACH

The authors of this report are almost adamant that such a study will add immense contributions to the broadcasting sector. Reason for this is that issues around public broadcasting are seen in a new light. That is to say that now broadcasting is viewed against a new dispensation that prides itself in fostering change and democratic values (see above). In a nutshell, public broadcasting is linked with democracy and freedom. Who’s democracy? Who’s freedom? One might ask, and the answer to that as can be found in the report is that it is freedom and democracy of the public that must reign supreme now. In such a big research endeavour, the authors made use of survey research as way of collecting data. Alongside this, it can also be seen that a considerable amount of archival research was used in the report. As far as sampling goes, the research was conducted in eleven African countries. Public broadcasting in each country was then evaluated as per criteria so as to determine public broadcasting there.

ANALYSIS

The area of analysis in this report is the public broadcasting sector of Africa. Coupled with that, it was further investigated whether the aims of democracy are realised in each African country. These aims were studied and analysed as they relate to public broadcasting. Public broadcasting in Africa and particularly in South Africa was analysed so as to see exactly who it is accountable to. In a narrower sense, an analysis of the SABC was conducted so as to see its current policy framework and whether it adheres to democratic consolidation. The content, organisation etc. of the SABC was scrutinised for this very same purpose.

RESULTS

It is in textual form only that results in this report were presented. The SABC was found to have made a considerable amount of progress where public broadcasting is concerned. On the other hand, the same public broadcaster was found to be faced with problems around management and funding that, at times, hindered its autonomy and mandate (Lloyd 2010:217). Because of this, the SABC finds itself in a situation where it has to cater more for its funders than its main stakeholder, the public. It was also found that South Africa as a country has made considerable progress towards achieving democratic consolidation. As good as that may sound, the same country is still faced with lingering problems of poverty and inequality. It is the remote rural places that are predominantly faced with this problem. As a result, even the sector under discussion suffers from inequality and not enough access that can be said to be available to everyone. On the one hand, South Africa is seen to have obtained for itself a prominent media freedom that even policy makers have to acknowledge and uphold. On the other hand, South Africa still faces cases where the autonomy of the media is sometimes put in jeopardy, and one might argue, explicitly undermined. A situation of this sort comes to being in numerous court cases where there has to be a balancing of conflicting rights (Lloyd 2010:217). As a final finding, we are being brought to the ever present phenomenon of the digital divide that has, in such a short space of time, infiltrated the South African space. One might even go on to say that South Africa is also faced with cultural, economic, and information divides. These, needless to say, cannot be said to have any contribution to the ideal of democratic consolidation.    

LIMITATIONS

The limitations are discussed as well as the implications. As a limitation, this type of research cannot be conducted in all the 54 African countries for reasons of reach and other logistics.

CONCLUSION

A recommendation for future research is that it must be made sure that it is conducted over a larger scale, over a larger population. Also, public broadcasters themselves in each country can be interviewed in order to get a sense of how they view public broadcasting and the implications therein. Finally, public broadcasting in Africa has made considerable progress but issues of poverty and inequality need to be addressed first and foremost. This will assist in achieving a public broadcasting sector that is not only sensitive to the needs of the public but also one which assets itself to the meeting of those needs. That said, the struggle still continues for a truly free and independent (African) public broadcasting sector that proudly serves and protects the public!

REFERENCES

Human Capital. 2008. Public service broadcasting now and in the future- audience attitudes. A report plus research appendix by Human Capital.
Lloyd, L, Duncan, J, Minnie, J, & Bussiek, H, 2010. Public broadcasting in Africa. A survey. South African country report

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FOURTH BLOG ENTRY

From the blogger’s desk

For the purposes of easier understanding or comprehension, each sought out study (academic or otherwise) is inclusive of and determined by certain, clearly defined focus point(s). These focus point(s), needless to mention, assists towards achieving a concise and logical study. Further, each study is also inclusive of research methods and techniques that assist in the deeper exploration of that study with the aim of deriving at proper solutions that will make the process of learning more conducive and insightful. This was a point briefly touched on in the previous (third) blog post. Now, the focus here is to reflect and elaborate on the research techniques one can employ when studying media institutions and media audiences. Coupled with that will be a further elaboration on the different foci and purposes that these techniques entail. This latter part of the post will be delved into in that such a way that one sees how these techniques differ in their focus when studying media institutions as opposed to studying media audiences.

Techniques (methods) for studying media institutions and the object(s) of analysis

A point mentioned earlier on is that each proposed study must be inclusive of research techniques for one to be able to do justice to the exploration of that study. The same is true for the study of media institutions. Here, it is found a clearly defined set of methods that assist media practitioners (or any other interested party) in understanding the organisational culture, mandate, and as a result, the disseminated media products of said institutions. As a research technique for studying media institutions one can speak of (1) Archival research whereby the researcher is concerned with locating, evaluating, and systematically interpreting the sources found in archives. The logic behind this type of technique is that the internal documented history of an institution can prove quite insightful into the mode(s) of operation for that institution, both past and present. These internal documents can/are inclusive of “minutes from meetings, memorandums, books, and academic journals” (Stokes 2012: 83). Such documents are also inclusive of “past policy documents and history of legislation” (Stokes 2003:25). In an important sense, the object of analysis in archival research is/are documents (internal and external) that are purposefully chosen with the aim of shedding some light on a media institution under research. In this way, media industry researchers cannot be seen, as a result, to lack any important information about a particular media industry they might be investigating at the time (Holt & Perren 2009: 199).  

As a media industry research technique also, (2) Interview(s) is a way in which media researchers get to find out more about a certain media industry by closely engaging, through one on one sessions, with the employees of that industry. As people, employees probably know exactly what goes on inside an institution. That is they (employees) know when, why, what, by who’s hand, and to who’s benefit are things done in that particular institution. Media researchers therefore capitalise on this advantage that is brought by interview(s) as the same advantage is not present when engaging with documents. The said technique, when carefully administered, provides one with an insider’s view into the actual workings of media industries. As a result, one gets to find out ‘a story behind the story’. In a nutshell, the research technique of interviews is conducted as a way of establishing the “opinions and attitudes of industry workers” (Stokes 2003: 25). Of course, industry workers are inclusive of “actors, writers, producers, editors, directors, and employees” (Stokes 2003: 114). These are in a better position of alerting the researcher of any activity (be it ulterior or not) that is seen to occur at a particular media institution. Indeed, interviews as a research method do prove to present one with a concise and insightful study.

One of the purposes of studying media audiences (see third blog entry) is to find out how audiences interact, define and contextualise the messages they encounter. In the case of studying media institutions I believe the same principle applies. By this I mean that the researcher’s use of (3) participant observation makes it more apparent how industry workers interact with the workings of their particular organisation and how these are achieved. Put another way, such a research technique assists the researcher, or in this case the observer, gets to find out more about the organisation by observing the day to day running of things. It is by being a participant that such a task can be achieved. The logic behind is that by participating in an openly active (passive) way, the researcher is in a position of establishing the greater operational conduct that is at play in a certain media organisation under investigation. Perhaps, investigation might be the wrong word to use here. I would prefer to stick with research. By definition, participant observation is one type of data collection method typically done in the qualitative research paradigm. It is a widely used methodology in many disciplines, particularly in cultural anthropology and (European) ethnology, less so in sociology, communication studies, human geography and social psychology. The researcher gets to have an insider(s) view of an organisation by employing this methodology (Stokes 2003:122). In such a sense, the researcher sees to it that he/she promotes the value(s) of engagement and participation that will enhance the process of research and in turn provide astute insight into media institutions and the workings therein (Holt & Perren 2009:217-18). As a set object of analysis here, one is basically interested in the “working practices of a company or organisation, and the behaviour of workers in that industry” (Stokes 2003:25).

 

 

 

Techniques (methods) for studying media audiences and the object(s) of analysis

Not only is the study of media audiences of great interest to media researchers but it is of equal great interest to media practitioners in organisations as well. Reason for this, one might imagine, is that media organisations have to adequately satisfy the needs of their audience in order for their (media institutions) products (messages) to have the proper reception or to be bought, so to speak. In this way, a properly done audience research is said to make a media organisation to be well on its way to achieving optimal results that are most profitable. An improperly done audience research, on the other hand, well, the consequences here more especially for a media institution are quite obvious. Speaking of audience research, one can employ the research technique of (1) participation observation to adequately observe the behaviour of people as they engage with the different media they have at their disposal. It is worth mentioning that the focus here is observing the “behaviour of people in their own environment” (Stokes 2003:26). This serves as a slight deviation from the focus on the study of media institutions where the researcher is interested in people specifically working in a certain media organisation. Although, a thread that can be said to be common is that in both the said research undertakings the researcher mainly deals with people and their interpretations of events, or in this particular case, their interpretations of messages. Such a practice is said to be most prevalent in participant observation as an overall qualitative research methodology. Now, in order to observe adequately the audience it must be made sure that there is no attempt to try and control the process of observation through any hidden agenda(s) or intended misguidance (Mytton 2007:144). Moreover, participant observation “can be a way of seeing who turns the radio or television on, who chooses or switches the channels and at what time” (Mytton 2007:145). This particular usage of observation of audiences can provide valuable information to media institutions as per concerning the behaviour and highly regarded preferences (tastes) of their audience.

People’s responses to questions can be taken to be a very valid source of information, especially when these are related to a specific sought out study by a researcher. Further, what can be said to be more of an art is the way in which research questions are set specifically for the purpose of eliciting the most effective of responses. A situation of this sort can be seen to be brought about by the careful systematic usage of (2) survey research which researchers utilise in order to ‘test the waters’ as it were. So as to determine how media audiences view (or review) and relate to certain issues that are, might I reiterate, media centric, and in a narrower sense, issues pertaining to the mass media. Survey research is concerned with “people’s responses to questions” (Stokes 2003:26). Such responses are seen to reflect the thoughts, suggestions, habits, and preferences of media audiences as they relate to certain media outlets. A radio station, for instance, might conduct a survey research in order to find out what its audience thinks about a new weekly talk show slot that discusses news that made airwaves in each week. The same survey can be conducted by the television and newspaper industry as a way of establishing people’s views and as a result, people’s reception (Mytton 2007:126). It should be especially noted that conducting survey research requires a great amount of ethical conducted. As media researchers, we should be cognisant of the fact that ethics play a crucial role in the research process and this further adds to the credibility of an embarked upon research project. Ethical conduct in survey research includes informing respondents in clear and transparent manner and protecting them (Fowler 2013:140). I recall touching on this very point in my first blog entry as one of the core principles of ethical conduct in media researchers. Survey research must also be inclusive of a set of good, clear and unambiguous questions that when asked will not only reveal the preferences of media audiences but will tell the researcher how these think and act (Fowler 2013:110).

The overall theme on which this blogspot is based on is that of qualitative media analysis and the techniques used therein. The most basic definition of (3) in depth interviews is that it is the meeting of people face to face, especially for consultation or otherwise stated reason(s). Some unpacking of this definition is called for. The face to face element spoken of in this definition speaks to the individual aspect of in depth interviews. By this is it meant that in interviews the emphasis is not necessarily on social interaction but it is on the individual (Mytton 2007:141). As a result, it is the individual’s views, needs, and attitudes that are most focused on in the said research methodology (Mytton 2007:141). More to the point, it is the individual media audience’s views and attitudes that must be understood and revealed. We are living in an age whereby one does not speak of media masses anymore because this carried with it the connotation that people were oblivious to their own individual usage of the media. Rather, one can now speak of media audiences who can be defined and related to both in collective and individualistic terms. These further transcend to the usage of different media because one said medium can be used differently by different individuals (audiences) and can thus fulfil different needs. In order to find out more about audience’s views and behaviour it is advised that media researchers must always be on the lookout for “hidden assumptions and unspoken, underlying beliefs” (Mytton 2007:143). These will be exhibited by the audience member in question at the time. One cannot end a discussion on in depth interviews without mentioning that it is indeed a technique by which media companies get to find out about the reception of their products. Television companies, for instance, would employ in depth interviews so as to find out how many people are watching which programmes. In like manner, advertising companies need to know which suitable mediums their products must be advertised in, should it be in newspapers, magazines, or during popular television or radio programmes. All of this can be understood and revealed by the systematic use of in depth interviews (Stokes 2003:26). Finally, the said research methodology is used as a way of studying and more importantly as a way of engaging and ensuring participation in media audiences (Holt and Perren 2009:217).

There can be said to be clear distinction between studying media audiences and media institutions. Where studying media institutions focused on industry workers who produce and disseminate media products, media audiences focused on the individual consumers of those very products and how they are received, used and made sense of. I hope the above discussions were able to bring these distinctions clearly to the fore, or at least tried to.

REFERENCES

Fowler, FJ. 2013. Survey research methods. 5th edition. Los Angeles. Sage.

Holt, J & Perren, A. 2008. The media industries: history, theory, and method. Oxford: Wiley- Blackwell.

Mytton, G. 2007. Handbook on radio and television audience research. (Web edition). Paris: UNICEF and UNESCO.

Stokes, J. 2003. How to do media and cultural studies research. London. Sage.

PURPOSE FOR STUDYING MEDIA INSTITUTIONS AND MEDIA AUDIENCES


THIRD BLOG ENTRY

From the blogger’s desk

The rapid evolving changes in media institutions and media audiences is something of great note nowadays, and as a result it has led to carefully delved upon research undertakings. Now, such changes, one would argue, are a result of a society that has come to rely heavily on information and information technologies as a way of existence and as a tool geared towards the realisation of its own potential(s). A further exploration of the said media entities is not only educational but it can prove to shed more light into the type of society we live in and the sort of (mass) media that we as a society have come to be dependent on and the reasons behind that. This blog (as you will see in a moment) is fairly short. It is here where there will be a brief reflection on the purposes of studying media institutions and media audiences. I hope what comes next will be as informative to you as it was to me.  

Purpose of studying media institutions

Institutionalisation has, in the past few decades or so, become a subject of interest in the world of academia. This is due to the fact that individuals in society are, in one way or another, enculturated into a certain well defined institution. Now, a study of media institutions per se is important in the sense that one gets to know how the workings and disseminated products (texts) of said institutions affect the audience. Media institutions are studied so as to determine the social and organisational culture that they portray in as far as the process of communication is concerned. This is to say that, the way media institutions communicate has a great deal of impact into the formation and the preservation of the public opinion, and as a result, the public’s involvement (or lack thereof) in the burning issue(s) of the day. Further, in an article titled Media institutions as a research field, the purpose of studying media institutions is seen to be more ideological with the premise that “media institutions are part of society’s machinery of power” (Moe & Syversten 2007:150).  This machinery of power referred to here, alongside the issues of diversity, moral and ethical conduct, culture and economics are of keen interest also to other scholars who study media institutions (Holt & Perren 2009:3). A similar interest is shared and explored on in studies dealing with culture as it relates to the workings of the media (Stokes 2003:75).  

Purpose of studying media audiences

The study of media audiences is closely interlocked and inclusive of an exploration on media effects, this being an end unto itself. This linkage (see discussion above) and the implications thereof are attributed to the media product(s) that are disseminated by media institutions. Media audiences, as a result, are studied against such a backdrop so as to determine how they interact, define and contextualise the media products (messages) that they encounter. Such encounters are a daily occurrence and media audiences are the ones who must put into perspective and make sense of all these messages in a way that is most applicable to them. Additionally, media audiences are studied in order to adequately determine how “they actually behave, what are they interested in and so on” (Mytton 2007:15). As a matter of course, the study of media audiences is inclusive of “various methods and techniques used to find out more about the audience” (Mytton 2007:15). These methods will be explored more on in the next (fourth) blog entry. It is suffice to say at this point that a study on media audiences ideally assists any interested, might I add ‘invested’, entity (a media organisation or otherwise) in identifying and meeting the technological, and importantly the informational needs of media users. Further, such a study seeks to understand this overriding point of enquiry: what do people do to the media and what does the media do to people as a result. Naturally, a study of media audiences I maintain, is not about media effects only but it provides room for the further understanding and appreciation of the co-existing alliance between the society and their media (McQuail 2010:18).

REFERENCES

Holt, J & Perren, A. 2008. The media industries: history, theory, and method. Oxford: Wiley-Blackwell.

Hallvard, M & Trine, S. 2007. Media institutions as a research field: Three phases of Norwegian broadcasting research. Norwegian. (2007): 149-167.

McQuail, D. 2010. McQuail mass communication theory. 6th edition. London: Sage.

Mytton, G. 2007. Handbook on radio and television audience research. (Web edition). Paris: UNICEF and UNESCO.
Stokes, J. 2003. How to do media and cultural studies research. London: Sage